Please ensure you are familiar with our Terms & Conditions prior to booking.
How to make a booking and how to pay
Bookings may be made by email to firstname.lastname@example.org or via ProTrainings
Payment by BACS upon receipt of invoice. Your booking will be confirmed by email upon receipt of a purchase order covering the full payment amount. Any invoice that reaches 30 days past the invoice date will be subject to a late payment charge of 5% per day over the invoice date.
Payment is due by BACS upon receipt of invoice. Your booking will then be confirmed by email.
Definition of a booking
Your booking is confirmed if you email us confirmation of the course or confirm this verbally on the phone. We will send you an invoice and your booking is then considered confirmed and will be bound by our cancellations policy.
Substitution of delegates must be confirmed by email at least two working days before the course date.
Cancellations & Postponements
50% of the course fee will be charged for cancellations or postponements less than four weeks before the course date.
100% of the course fee will be charged for cancellations or postponements less than two weeks before the course date. Any refunds made to a credit card will incure the charges made by the credit card company.
No rebate will be given for non attendance.
Timing and Joining Instructions
Full joining instructions including course start time and venue will always be provided when you book and will be posted on the ProTrainings website. It is the responsibility of the delegate to arrive on time and attend the entire course in order to qualify for certification. Courses do have a minimum contact hour stipulation as part of the certification criterion. Candidates who arrive late may not be admitted if the instructor feels that the learning outcomes of the course may not be achieved. In such instances no rebate will be made.
Guidelines for First Aider Selection
It is the responsibility of the booker to select delegates who are sufficiently physically able to provide first aid. We can adapt the course to cater for many physical restrictions, however, candidates must be free from any condition that might affect their capability to carry out their role and duty and have the necessary disposition to handle stressful emergency procedures.
Guidelines for the Course Selection
It is the responsibility of the booker to ensure that the course they have selected meets their specific requirements. Further guidance may be available on the websites of the HSE and/or those of any relevant governing body.
Cancellation by Instructor
In the rare event that unforeseen circumstances result in a course being cancelled we will re-schedule training to meet delegates’ needs with as short a delay as possible or provide a full refund of fees paid.
Change of Venue
On very rare occasions we may need to change the training venue at short notice due to circumstances out of our control. In this situation the delegate will be given the option of attending the course at the new venue, re-scheduling the training to another date or we will provide a full refund of fees paid.
We operate as a ProTrainings Approved Centre – Number 91266 and the material Green Box First Aid Training use during training will (unless otherwise accredited) be produced by ProTrainings Europe Ltd. Whilst every effort is made to ensure the accuracy of the information included in any training material (which forms the basis of HSE,CPD and other approvals), ProTrainings Europe Ltd., its directors, employees and Approved Centres and Instructors do not accept any liability or legal responsibility for content, errors or omissions.
All certification remains the property of Green Box First Aid Training until full payment has been received.