Our Terms and Conditions
Payment by BACS upon receipt of invoice. Your booking will be confirmed by email upon receipt of a purchase order covering the full payment amount.
Payment is due by BACS upon receipt of invoice. Your booking will then be confirmed by email.
Substitution of delegates must be confirmed by email at least two working days before the course date.
Cancellations & Postponements
50% of the course fee will be charged for cancellations or postponements less than four weeks before the course date.
100% of the course fee will be charged for cancellations or postponements less than two weeks before the course date.
No rebate will be given for non attendance.
Timing and Joining Instructions
Full joining instructions including course start time and venue will always be provided when you book and will be posted on the ProTrainings website. It is the responsibility of the delegate to arrive on time and attend the entire course in order to qualify for certification. Courses do have a minimum contact hour stipulation as part of the certification criterion. Candidates who arrive late may not be admitted if the instructor feels that the learning outcomes of the course may not be achieved. In such instances no rebate will be made.
Guidelines for First Aider Selection
It is the responsibility of the booker to select delegates who are sufficiently physically able to provide first aid. We can adapt the course to cater for many physical restrictions, however, candidates must be free from any condition that might affect their capability to carry out their role and duty and have the necessary disposition to handle stressful emergency procedures.
Guidelines for the Course Selection
It is the responsibility of the booker to ensure that the course they have selected meets their specific requirements. Further guidance may be available on the websites of the HSE and/or those of any relevant governing body.
Cancellation by Instructor
In the rare event that unforeseen circumstances result in a course being cancelled we will re-schedule training to meet delegates’ needs with as short a delay as possible or provide a full refund of fees paid.
Change of Venue
On very rare occasions we may need to change the training venue at short notice due to circumstances out of our control. In this situation the delegate will be given the option of attending the course at the new venue, re-scheduling the training to another date or we will provide a full refund of fees paid.
We operate as a ProTrainings Approved Centre - Number 91266 and the material Green Box First Aid Training use during training will (unless otherwise accredited) be produced by ProTrainings Europe Ltd. Whilst every effort is made to ensure the accuracy of the information included in any training material (which forms the basis of HSE,CPD and other approvals), ProTrainings Europe Ltd., its directors, employees and Approved Centres and Instructors do not accept any liability or legal responsibility for content, errors or omissions.
All certification remains the property of Green Box First Aid Training until full payment has been received.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.
Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at or send us mail to: Green Box First Aid Training, 4 Bulkeley Avenue, Windsor, SL4 3LP.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: Green Box First Aid Training, 4 Bulkeley Avenue, Windsor, SL4 3LP.
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